FAQ

Question 1

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Answer

You can shop at Kilometre without creating an account. However, register with us and you’ll be able to enjoy the following benefits: - Track your orders and review past purchases; - Save your address and card details so you can check out even quicker next time; - Subscribe to our newsletter; - Access members only blog posts; - Preview our new collections.

Question 2

SIZE & FIT INFORMATION

Answer

Please note that all Kilometre styles are meant to have a slightly oversized look. Our Piece Unique models come in one size only due to garments being vintage. Our Inspired models come in three sizes – S, M and L.

Question 3

WHAT PAYMENT METHODS DOES KILOMETRE ACCEPT?

Answer

We accept PayPal, Visa, MasterCard and American Express credit and debit cards on our website. All the payments are processed through Stripe.com. If you would prefer to place an order by e-mail, you can reach us at support@kilometre.paris .

Question 4

HOW LONG DOES THE DELIVERY TAKE?

Answer

All Kilometre products are hand-woven and hand-embroidered, similar to the techniques used to create haute couture. This shirt is made especially for you, so please don’t expect the same production times as fast fashion. It can take from one to three months to be ready. Once your order has been dispatched, you will receive an email containing your waybill number to track your package.

Question 5

WHICH COUNTRIES DOES KILOMETRE SHIP TO AND HOW MUCH WILL IT COST?

Answer

Kilometre ships to 227 countries worldwide (depending on the shipping courier selected). - Shipment fixed cost to France: 15€ - Shipment fixed cost to Europe: 29€ - Shipment fixed cost to the rest of the world: 43€